Shipping & Delivery

 

We offer FREE shipping on orders of $100 or more within Canada. Orders under $100 require a flat shipping rate of $15 All orders in Canada over $100 will be shipped expedited via Canada Post.

All orders in Canada over $500 will be shipped overnight via FedEx. Shipping is based on time of purchase. Please email info@barrys.ca for further inquiries.

For orders to the U.S. there is a flat rate of $35 via Canada Post; we also offer FedEx Priority Overnight for a flat rate of $77 or FedEx Priority for $63. All U.S. orders over $500 are free via FedEx Priority Overnight. Please note that international orders are susceptible to duty and/or local taxes due to whichever country you reside in. Please check with your Customs Office to verify the duties on fine jewellery.

Once you have made your purchase, you will receive an email notification containing your tracking number. Log onto www.fedex.ca or www.canadapost.ca to use your tracking code to follow your parcel.

 

Registering an Account

If you are making a purchase, you will need to register an account to keep track of your orders.

To register an account with Barry’s, click the “My Account” tab located along the top bar of our website. If you forget your password you can click “forgot password” under the account login section to receive an email notification to retrieve your password.

 

Returns & Exchanges

Final Sale. No returns or exchanges on all products.

 

Ordering

To view the status of your order, please sign into your registered account. If you did not register with barrys.ca then please email info@barrys.ca with a copy of your invoice.

 

Payment, Pricing & Promotions

We accept payment by MasterCard and Visa. Canadian clients also have the option to pay at any CIBC branch and/or by bank draft.

Barry’s makes every effort to ensure that the prices displayed online and in-store are accurate. However, there may be the odd time that an error takes place (whether typographical, photographical, technical or any other type of error) on our website. In the event of mislabeled pricing, Barry’s reserves the right to refuse any sale at the incorrect price.

If the pricing of the merchandise is lower than our stated price, we will automatically charge you the lower amount. If the correct price of the merchandise is higher than our stated price, we will cancel your order and notify you of the price error and cancellation (we will immediately refund your Credit Card if a charge has been processed).

If you have received a promotional code, please submit it in the “promo code” section when checking out.

 

Lifetime Jewellery Warranty

We offer a warranty on our jewellery, please see in store for details.

 

Diamond Trade-In Policy

We offer a diamond trade in policy on your diamond purchase from barrys.ca.

You can trade in or upgrade your diamond for a larger or higher quality stone and get a credit* of your original diamond purchase. The new diamond you are purchasing must be at least 100% greater in value than your original diamond.

*The diamond being upgraded must be in its original condition, free of any chips or scratches, and also must be accompanied by its original GIA or AGS laboratory report.

 

Privacy & Security

At Barry’s, your privacy is extremely important to us!

Information Collected on Our Site

We collect information from you online when you purchase merchandise through our website or when you register with Barrys.ca. When you purchase merchandise through our website, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address).

As with any information we collect, we do not share this information with anyone outside of Barry’s, except as described below.

Use of Information Collected on Our Website

We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers, and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions. In addition, we may share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of our Privacy Policy when they handle your information.

We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We may also share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the general public.

We use "cookies" to provide visitors with a personalized experience on our website. Cookies are small pieces of information that websites transfers to the hard drive of a visitor's computer for temporary record-keeping purposes. We use cookies to increase the functionality and user-friendliness of our site and to provide a better experience through our website to reach visitors' needs. In addition, we may use cookies for statistical collection or analysis to monitor general usage patterns of customers on our website. Most browsers used by visitors have the option to allow them to control whether the browser will accept cookies or not. However, setting a browser to reject cookies will limit the number of features available to the visitor on our website.

Protection of Information Collected on Our Website

Barry's takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line. When the website asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom or top of your web browser. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

Making Changes to Your Personal Information You can access and edit any of the personally identifiable information that you have provided by calling us at 1-888-808-1636 or by writing to us at:
Web Customer Service
Barry’s Jewellers
3325 Harvester Road
Burlington, ON L7N 3N2

Opting Out of Promotional Offers

If you do not wish to receive promotions or special offers, you can opt out from receiving such communications from us at any time by following instructions provided at the bottom of any e-mail newsletters or by e-mailing us at info@barrys.ca. 

By using our website you agree to allow us to collect and use your information as described in this Privacy Policy. Barry’s reserves the right to modify this Privacy Policy and related business practices at any time by updating the text on this website. Questions About the Privacy Policy - Contact Information If you have any questions regarding this Privacy Policy or Barry's online privacy and data security practices, please contact us by e-mail at info@barrys.ca or by phone at 1-888-808-1636.

 

Auction Process

Barry’s Jewellers is pleased to offer weekly auctions that have a duration of 14 days. New auctions begin each Thursday, and each auction lot is available for viewing throughout the course of it’s given auction period at Barry’s Burlington location (3325 Harvester Road, Burlington, ON). During this time, a potential bidder is free to ask questions, request additional photographs, and/or forward any inquiries to Barry’s Jewellers staff using the question submission form on the auction page, live chat or emailing info@barrys.ca

Bidding Process:

Once registered with an account on barrys.ca or barrysjewelers.com, an individual may place a bid on any given auction item(s). Our system will place the lowest bid necessary to establish your position as highest bidder. Your maximum bid reflects the amount you're willing to pay for an item, but you could end up paying less. The Barry’s Jewellers auction is designed to replicate the live auction experience as best as can be given its online nature. As such, and as in a live auction setting, when a bid is placed by an individual within the last minute of an auction period, additional time is subsequently granted to allow other bidders to consider their potential bids. In the case of Barry’s Jewellers, if a bid is placed by any auction participant within the last minute of the auction, the auction time is extended by an additional minute.

Please note that all auction lots are subject to an 20% buyers premium added to the final hammer price.

After the Hammer:

Once an auction ends, you will receive an email stating either you have won the item or you were an unsuccessful bidder. If you were indeed the highest bidder, this email will contain a link leading you to our Barry’s Jewellers checkout system. Here, several shipping and payment options are available.